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Administrative Assistant & Office Management

  • Associate in Applied Science Degree with 62 total credit hours
    • 20 credits of general education required
  • Certificate with 31 total credit hours completed in two semesters
  • Offered at Devils Lake Campus, Online-learning and Grand Forks Air Force Base
  • Eligible for Financial Aid
 

Program Description

As a student in the Administrative Assistant and Office Management program, you will develop skills that are necessary to serve an essential role in efficient, productive organizations. You will be prepared to fulfill the duties of a professional assistant, including: word processing, information management, technical business knowledge, management communication and accounting and office procedures. You will also learn to solve problems, delegate tasks, communicate with diverse groups of people and keep pace with computer technology as it evolves in the business environment.

The Administrative Assistant and Office Management Certificate can be earned in two semesters and will open doors to entry-level positions in word processing centers and general offices. The Associate in Applied Science includes strong skill building courses and a 20-credit general education requirement. Many employers believe the broad knowledge provided by the general education courses is important and they may give preference to job applicants who have completed the higher degree program.

*Note: If your typing is less than 35 words per minute, you must enroll in BOTE 102: Keyboarding I.

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Course Overview

Associate in Applied Science (AAS)

  • BOTE 112: Transcripting and Editing
    • Development skills in operation of transcription machines; production of accurate keyboarded material; reinforcement of language arts skills.

1
  • BOTE 115: Career Development
    • Students explore employment opportunities and examine resources to advance their careers. Development of classroom learnings and discussions through office and business visitations, guest speakers and related business job projects.

1
  • BOTE 116: Student Leadership Practicum
    • Provides students opportunity to develop leadership and professional networking skills through active participation in professional business student organizations.

1
  • BOTE 127: Information Processing
    • Introductory computer course covering terminology and concepts of computer use as we as software applications including word processing, database, spreadsheet and Internet use.

3
  • BOTE 147: Word Processing
    • Use of current word processing software to create professional business documents including letters, memos, reports, tables, forms, brochures and graphic aids. Advanced features in printing, macros and merging also practiced. Minimum basic keyboarding skills of 30 wpm.

3
  • BOTE 152: Keyboarding II
    • Development of speed and accuracy in keyboarding straight copy and production activities. Emphasis placed on formatting and keying various business documents including memos, letters, reports and tables from straight copy, rough drafts and unorganized material.

3
  • BOTE 201: Keyboarding III
    • Advanced skill development in business document production and straight copy speed and accuracy.

3
  • BOTE 209: Office Management
    • Introduction of office management concepts and technology, including facilities development, office systems, human relations, office ethics an etiquette and various administrative duties and responsibilities.

3
  • BOTE 214: Business Reports and Communication
    • Study of oral and written communication in business settings. Exploration of non-verbal and group communication, listening and research skills, cross-cultural communication, job search techniques, ethics, technology and preparation of correspondence.

3
  • BOTE 217: Records Management
    • Studey of the systematic control of business records through manual and electronic applications. Discussion of records, creation, distribution, utilization, retention, storage, protection, preservation and final disposition.

3
  • BOTE 275: Administrative Office Procedures
    • Capstone course emphasizing duties, responsibilities and personal qualities of office personnel in today's automated office.

3
  • BUSN 192: Customer Service
    • This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention and measuring satisfaction.

3
  • BUSN 282: Professional Development
    • Roles of visual packaging, identifying personal assets and defects, personality traits and appearance in the business world. Additional topics include time management and social and business behavior.

1
  • ENGL 110: College Composition I
    • Guided practice in college-level reading, writing and critical thinking.

3
*General Education: Arts and Humanities 6
*General Education: Math, Science and Computer Science 3
*General Education: Physical Education (HPER) 2
*Program Electives 12
*Electives for AAS degree 5
TOTAL CREDITS 62

 

Certificate

  • BOTE 112: Transcripting and Editing
    • Development of skills in operation of transcription machines; production of accurate keyboarded material; reinforcement of language arts skills.

1
  • BOTE 115: Career Development
    • Students explore employment opportunities and examine resources to advance their career. Development of classroom learnings and discussions through office and business visitations, guest speakers and related business job projects.

1
  • BOTE 116: Student Leadership Practicum
    • Provides students opportunity to develop leadership and professional networking skills through active participation in professional business student organizations.

1
  • BOTE 127: Information Processing
    • Introductory computer course covering terminology and concepts of computer use as we as software applications including word processing, database, spreadsheet and Internet use.

3
  • BOTE 147: Word Processing
    • Use of current word processing software to create professional business documents including letters, memos, reports, tables, forms, brochures and graphic aids. Advanced features in printing, macros and merging also practiced. Minimum basic keyboarding skills of 30 wpm.

3
  • BOTE 152: Keyboarding II
    • Development of speed and accuracy in keyboarding straight copy and production activities. Emphasis placed on formatting and keying various business documents including memos, letters, reports and tables from straight copy, rough drafts and unorganized material.

3
  • BOTE 201: Keyboarding III
    • Advanced skill development in business document production and straight copy speed and accuracy.

3
  • BOTE 214: Business Reports and Communication
    • Study of oral and written communication in business settings. Exploration of non-verbal and group communication, listening and research skills, cross-cultural communication, job search techniques, ethics, technology and preparation of correspondence.

3
  • BOTE 217: Records Management
    • Studey of the systematic control of business records through manual and electronic applications. Discussion of records, creation, distribution, utilization, retention, storage, protection, preservation and final disposition.

3
  • BOTE 275: Administrative Office Procedures
    • Capstone course emphasizing duties, responsibilities and personal qualities of office personnel in today's automated office.

3
  • BUSN 192: Customer Service
    • This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention and measuring satisfaction.

3
  • BUSN 282: Professional Development
    • Roles of visual packaging, identifying personal assets and defects, personality traits and appearance in the business world. Additional topics include time management and social and business behavior.

1
*Program Electives 3
TOTAL CREDITS 31

Program Electives

  • ACCT 200: Elements of Accounting I
    • Basic principles of the complete accounting cycle.

3
  • ACCT 201: Elements of Accounting II
    • Special emphasis on corporate accounting and the uses of accounting information by managers.

3
  • ACCT 207: Managerial Accounting
    • Interpretation of financial statements, budgeting and accounting reports used for administrative control.

3
  • ACCT 212: Payroll Accounting
    • Introduction to study of payroll, property and sales taxes.

2
  • ACCT 231: Income Tax Accounting
    • Federal income tax relating to individuals and partnerships.

2
  • BOTE 102: Keyboarding I
    • Basic instruction and practice in using the alphanumeric keyboard. Emphasis on proper fingering for touch operation of the keyboard, development of speed and accuracy and exploration of business document formatting.

3
  • BOTE 127: Information Processing
    • Introductory computer course covering terminology and concepts of computer use as well as software applications including word processing, database, spreadsheet and Internet use.

3
  • BOTE 148: Speed Building
    • Development of increased speed and accuracy, timed writings of straight and rough draft copy, improvement of keyboarding techniques, introduction to letter and memo writing, tabulation techniques and manuscript preparation.

2
  • BOTE 171: Medical Terminology
    • Study of prefixes, suffixes and word roots of medical terms and their meaning, spelling and pronunciation. Emphasis on building a working medical vocabulary based on body systems.

3
  • BOTE 188: Computerized Accounting
    • Use of microcomputers to perform accounting cycle functions, prepare financial statements and maintain payroll records.

4
  • BOTE 218: Desktop Publishing
    • Software application course providing students skill in layout, editing and production of documents.

3
  • BOTE 222: Medical Transcription I
    • Course in medical keyboarding and transcription of pre-recorded dictation. Prerequisites: BOTE 102 and BOTE 171.

3
  • BOTE 223: Applied Medical Transcription II
    • Transcription of authentic physician-dictated reports organized by medical specialty. Emphasis on development of accuracy, speed and medical knowledge for transcription of a variety of medical reports. Efficient use of reference materials and other resources. Application of editing and proofreading techniques, grammar and punctuation. Prerequisite: BOTE 222.

3
  • BOTE 251: Legal Transcription
    • Laboratory course in legal keyboarding and transcription of pre-recorded legal dictation.

3
  • BOTE 299: Intro to the Legal System
    •  

3
  • BUSN 254: Financial Statement Analysis
    • Financial reporting and analysis develops the basic principles of accounting on which financial reports are based. Includes many financial topics that contribute to the understanding of financial reporting and builds skills in analyzing real financial reports through statements, exhibits and cases of actual companies. Emphasis placed on the analysis and interpretation of the end result of financial reporting.

2
  • CIS 104: Microcomputer Database
    • Practice of skills required to construct databases to be used for data analysis and reporting. Appreciation of in-depth concepts and features of database management software and the types of applications adaptable to this software. Students will take the Access MOS Certification Exam at the end of the semester.

3
  • CIS 105: Microcomputer Spreadsheets
    • Practice of skills required to construct a useful spreadsheet to be used for data analysis and reporting. Appreciation of in-depth concepts and features of an electronic spreadsheet and the types of applications adaptable to this software. Students will become prepared to take the MOS Excel Core Certification Program.

3
  • CIS 162: Operating Systems: Windows
    • Introduction to the Windows operating system. Concepts and procedures necessary to utilize the Windows environment covered. Exposure to multi-tasking and transferring data between applications using the operating software.

2
  • COOP 197: Cooperative Education
    • Educational program that enables students to integrate classroom learning with practical, professional, experience in their field of study. Students experience the working world through an educationally managed agreement between the employer, the student and the institution.

1-3


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Get Involved. Get Experienced.

Join LRSC Phi Beta Lambda to help you explore employment opportunities and examine resources to advance your career.

Phi Beta Lambda is a national organization that will allow you to develop leadership, communication and team skills. Today's employers place strong emphasis on relevant work experience, and it's a good idea to gain hands-on work experience while getting your degree. Visit LRSC Placement Office for job opportunities on-campus and in the community or check out our Cooperative Education program to learn how to couple valuable work experience with a paycheck and academic credit.

Program electives include: courses in accounting, medical transcription, and legal transcription.

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