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Blackboard FAQs

LRSC Online is moving to Blackboard!

LRSC will begin using the Blackboard Learn course management system for our online classes beginning with Summer Semester 2017 classes. Classes will start May 15. 2017.

Q: How do I log into my online classes?

A: Log into LRSC Online using your NDUS Credentials (CampusConnection). You can access the login page two ways:

Q: What if I need to access my spring class after May 15?

A: Students who need access to spring classes on Pearson eCollege will need to use an alternate URL after May 15.

Q: Why do I get an error when I try to log into LRSC Online Campus?

A: Student accounts will be created when we begin to process enrollments into the LRSC Online system 60 days before the start of the semester.

Q: Forgot Username or Password to log in?

A: If you need help with your login or password, contact the NDUS Helpdesk at http://helpdesk.ndus.edu, 866-457-6387, or ndus.helpdesk@ndus.edu. Remember to change your password every 90 days.

Q: Where can I find help using Blackboard courses?

A: There are multiple resources available for help using Blackboard Learn.

  • http://helpdesk.ndus.edu -- Login help
  • Blackboard Support Portal: Go to https://lrsc.edusupportcenter.com to access a Knowledge Base of articles, live chat support, submit a ticket or call the 24/7 toll free number. (1-844-348-3963)
  • Support instructions for Blackboard Learn
  • Video Tutorials showing how to perform common tasks

Q: How will I get communications from LRSC?

A: LRSC uses email as the main method of communication. Students must access their LRSC email account. Find instructions to do this at http://www.lrsc.edu/student-life/computer-services/email. Check your email frequently for notices from the college and from your instructors. For your convenience, you may also forward your college email to a personal account.

Q: Can I receive class notifications on my phone or mobile device?

A: You can set your notification preferences within your LRSC Online website. Find instructions on the “Blackboard Help” website.

Q: Is Blackboard easy to use?

A: Blackboard Student Orientation Tutorial will appear on your Blackboard landing page when you log in at LRSC Online.

Q: Is there a mobile app available?

A: Blackboard’s new student app, Bb Student, is available in Apple , Google , and Windows app stores now. You can access Blackboard, get grades, and participate in discussions on your mobile device. Download Bb Student today!

Q: How do I take tests in an online class?

A: Tests are done within the online course system. Students should have a wired connection to avoid any issues caused with a drop in connection.

Some faculty will have additional requirements for test security and integrity measures.

  1. Exam Proctor – Instructors who require a proctor for testing will have a form and guidelines posted in their online classes. Students need to complete the form and return it to the instructor by the date indicated. Proctors cannot be friends, students or relatives. The guidelines list possible resources for proctoring services which may include public schools, public libraries, college test centers, public/community test centers, etc.
  2. Lockdown Browser –Get the free download. Install the lockdown browser on the computer used for testing prior to the first exam. If you are testing at a remote or proctor location that may have download restrictions and firewalls, you should work with them before your first test to be sure they can load the software onto their computer.
 

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